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Support

Customer satisfaction is a powerful key to profitability

SumTotal Support & Training

  • We provide a comprehensive support system - a roadmap to get you to your destination - for all of our customers
  • We are focused your satisfaction and have processes centered on you and your success

Self-Help

For your convenience, we provide a number of self-help resources to assist customers using Aspen and ToolBook. These include our Knowledgebases, as well as user guides, online help, tutorials and training:

  • Search our KnowledgeBase to research support articles for the Aspen and ToolBook products.
  • Visit our Training section to find classes and other resources.

Phone

You may also want to take advantage of our toll-free telephone support to make a support request. Our product support engineers are trained to respond to most software and functionality issues immediately.

Submit Support Incident

Our online request form will send an email to the appropriate support departments:

If you would like to talk with us about how we might help you strengthen your learning and development, talent and employee performance, please call us at 1-866-SMTOTAL (866-768-6825) and ask to speak to one of our sales professionals, or use our online contact form to have us contact you.