Docent Legacy Product Support & Technical Services

Life support for the life of your system

Docent's Support Team offers comprehensive technical services to support you before, during, and after your technology implementation. We are committed to your continuing success as you develop and deploy your enterprise learning solution. With Docent customer support, you'll have skilled professionals and an experienced technical team to guide you every step of the way.

Customer Support

Assistance in the use of Docent software is available from technical support engineers via email, by telephone, or by submitting your support request online using the new eService Portal. You may continue to use the existing Online Request Form until October 15, 2008. Support is provided on an annual contract basis, which includes all software updates (upon request), bug fixes, additional documentation, or patches released during the contract period.

Docent Technical Support provides domestic and international phone and email support to our registered users throughout the work-week during the hours provided below

Important Note: On October 15, 2008 we will be retiring the Online Request Form located on this website in an effort to improve our customer's experience in working with SumTotal. We encourage you to begin using the new eService Portal, accessible from Customer Productivity Center (CPC), for all your online support needs. If you have questions, or need to reach our  SumTotal Support by phone, please contact our Support team at 1-877-868-2527 (click here for International phone numbers).

Toll-free International Support Phone Numbers:

On October 15, 2008 we will be retiring the support webform located on www.sumtotalsystems.com in an effort to improve our customer’s experience in working with SumTotal. Still using the old form?  We encourage you to begin using new eService portal accessible from Customer Productivity Center (CPC). Please contact SumTotal Support at 1-877-868-2527 (click here for International).